Warranty & Complaints
Complaint Procedure – Elissio
We care about our products and do our utmost to deliver them to you in perfect condition. However, sometimes things may not go exactly as planned.
Defect or issue with your order
If you discover a defect in the product or there is something wrong with your order, please contact us within a reasonable period.
A reasonable period is at least within 14 days after discovering the defect.
If you contact us in time, we will provide a free replacement or a suitable solution.
Complaints
If you have a complaint about a product or our service, please feel free to contact us at:
We aim to respond within 24 hours on business days and work together to find a suitable solution.
Dispute mediation via WebwinkelKeur
Sometimes things may not go as planned. We recommend that you first report complaints to us by emailing info@elissio.nl.
If this does not lead to a solution, you can register your dispute for mediation through WebwinkelKeur at:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
WebwinkelKeur will mediate free of charge.
If no solution is reached after that, you have the option to have your complaint handled by the independent dispute committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the business and the consumer agree to this binding decision.
Submitting a dispute to this committee involves costs that must be paid by the consumer.